Shipping


Shipping rates will depend on the weight of your chosen items. Shipping rates will be calculated automatically at checkout. Unfortunately we cannot control shipping costs as these are set by our providers and cover the cost of their drivers and shipping rates. 

UK orders will either be shipped by Royal Mail or courier depending on order. International orders will be shipped by courier. This is to ensure that the costs to our customers are kept to a minimum whilst using the quickest and most reliable service.

Most of our couriers offer updates on the progress of your shipment by email or SMS. For SMS update please provide SMS at checkout. 

We aim to ship all orders within 48-72 hours of receiving. However during busy times this may increase slightly.

Estimated shipping timescales*

UK: 1-3 days

USA: 3-5 days

Canada: up to 7 days

Australia: up to 10 days

New Zealand: up to 14 days

*These timescales are estimated and we cannot be held responsible for the delay of any shipments. If you are shipping to remote areas this may increase delivery times. All shipments will receive a tracking number that will be provided to the purchaser by your chosen option (SMS or email).

In the event you are experiencing delays or issues with your delivery we strongly advise you to contact the shipment provider. Contacting Tartan Treats Scotland initially may result in further delays.

Duties and Taxes

We aim to cover the cost of Duties and Taxes to ensure swift delivery of your order however any extra duties and taxes applied are outwith out control and are set by Customs. We will not be responsible for any additional duties and taxes.

Canadian Customs may charge an additional fee of no more than $20 for duties and taxes. This fee is charged to the recipient and is outwith our control. It is up to the recipient to arrange the payment with DHL who will arrange payment to be made to customs. Due to our items being of low value we are unable to include this as part of the order.